Return & Refund Policy

Lovilds places great emphasis on customers' shopping experience and satisfaction. If you are not satisfied with our products or have quality issues, we will provide return and refund services.

Return Policy

If the product you receive has quality issues or does not match the product you purchased, you can apply for a return within 7 days of receiving the product. You need to return the product to us intact, along with the return reason and order number. We will conduct an inspection upon receiving the return and handle it according to the actual situation.

Refund Policy

If your return request is approved, we will refund the payment to your payment account within 7 days after receiving the return. If your order has already been paid but you want to cancel it, you can apply for a refund before the order is shipped. We will refund the payment to your payment account within 7 days of receiving the request.

Special Instructions

The following situations do not apply to return and refund policies:

  1. Return requests caused by non quality issues or issues not related to the product itself;
  2. Return requests caused by the use or damage of the product;
  3. Return requests caused by exceeding the return deadline;
  4. Return request due to incomplete packaging and accessories of the product.

Lovilds reserve the right to adjust and modify the return and refund policies based on the actual situation. We will publish the latest return and refund policies on our website and take effect immediately after the updates.

If you have any questions or opinions about our return and refund policies, please feel free to contact our customer service team at any time: 。