Terms of service
This website is operated by Lovilds. Throughout the website, the terms' we ',' our ', and' our 'all refer to Lovilds.
Please carefully read these service terms before entering or using our website. By accessing or using any part of this website, you agree to be bound by these service terms. If you do not agree to all the terms and conditions of this agreement, you may not be able to access this website or use any services. If these service terms are considered an offer, acceptance is explicitly limited to these service terms.
Please carefully read and understand our service terms as follows:
1. Order process and payment method
1.1. Ordering process: You can select the products you need to purchase on our website and submit the order after confirming that they are correct.
1.2. Payment method: We support multiple payment methods, including Alipay, WeChat payment, bank card, etc. Please choose your convenient payment method when placing your order.
1.3. Invoice: If an invoice needs to be issued, please fill in the relevant information when placing the order.
2. Product information and prices
2.1. Product Information: We will make every effort to ensure the accuracy and completeness of product information, but do not rule out situations where information is incorrect or missing due to human factors or system issues. If you have any questions, please contact our customer service personnel promptly.
2.2. Product Price: We will do our best to ensure the accuracy of product prices, but we cannot rule out situations where price errors may occur due to changes in market conditions or system issues. If you have any questions, please contact our customer service personnel promptly.
3. Delivery method and time
3.1. Delivery Method: We support multiple delivery methods, including express delivery, logistics, etc. Please choose your convenient shipping method when placing your order.
3.2. Delivery time: We will arrange shipment for you as soon as possible and provide logistics information after shipment. The specific delivery time is determined by the logistics company's arrangement.
4. Return and Exchange Policy
4.1. Return and exchange principles: We support returns and exchanges in cases of product quality issues, damage, or incorrect shipment. Please check the product promptly upon receipt, and if there are any issues, please contact our customer service personnel in a timely manner.
4.2. Return and exchange process: Please contact our customer service personnel within 7 days after receiving the product, provide relevant proof materials, and follow the instructions of the customer service personnel to return and exchange the goods.
5. After sales service
5.1. Principle of after-sales service: We will do our best to provide you with high-quality after-sales service and solve any problems you encounter during the shopping process.
5.2. After sales service method: Please contact our customer service personnel promptly when encountering problems, and we will solve the problem for you as soon as possible.
The above are our service terms. Please read and understand them carefully. If you have any questions, please contact our customer service personnel: support@lovilds.com.
Legal business name：HONG KONG DI JIE INTERNATIONAL LIMITED
Business address:
FLAT/RM B 6/F WING WAH BUILDING
33-39A PITT STREET YAU MA TEI
KOWLOON HONGKONG
ZIP/Post Code: 999077